Coronavirus

DO NOT ATTEND YOUR GP SURGERY. PLEASE TELEPHONE FIRST.

All queries in relation to the Coronavirus should be directed to NHS24 by dialling 111. They are open day and night. Callers will be assessed by their clinicians to ensure you get the best possible advice. NHS inform website is still the fastest way for you to get the latest health advice information in various languages – http://www.nhsinform.scot/coronavirus and with BSL translations on the Youtube channel www.youtube.com/nhsinform. For general information for people who do not have symptoms, you can call the helpline on 0800 028 2816 ( open every day 8am – 10pm)

If you have to stay at home because of coronavirus and you need a note for your employer, please visit https://111.nhs.uk/isolation-note  for further guidance.

The GP Surgery is able to deal with patients who do not have any coronavirus symptoms and this is by telephone triage only between 8.30am and 10.30 am Monday- Friday. You will initially be asked to leave brief details with the reception staff. A clinician will then call you back to discuss in full. All routine bookable appointments have been suspended. We are not accepting prescriptions at the reception desk, only by phone or online. All prescriptions are being sent directly to a chemist of your choice, so advise staff when phoning or add a note to the online request which chemist you use. Please leave min 3 working days before collecting from the pharmacy.

North Ayrshire Council – Community Hub

North Ayrshire Council have created a Community Hub in the 3 Towns Area. The purpose is to be a local point of contact for community need arising from COVID-19 responding with advice signposting and tasking of local volunteers, queries about wellbeing, money or food provision.

You cannot visit the hub, but you can telephone on the following numbers:

CategoryNews

Main Switchboard:      01294 463838

Coronavirus (COVID-19) UpdateClick X to Close this Message

What to Do If You Have Coronavirus Symptoms

If you have any of the symptoms of the Coronavirus (Covid 19), you must not attend the surgery. Please access www.nhsinform.scot for advice if you are well enough to manage your symptoms. If you are unwell, please dial NHS24 on 111 at anytime.

The Scottish Government has arranged testing for anyone who has symptoms. You can book online at www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/get-a-test-to-check-if-you-have-coronavirus/ or by calling 0800 028 2816.

Annual Influenza Vaccinations – By Appointment Only. Face Masks Must Be Worn.

The Surgery will be telephoning all eligible patients (as per Scottish Government Guidelines) to offer them a flu vaccination appointment here at the surgery. Some local pharmacies are undertaking vaccinations this year. Click here for a list of pharmacies offering the vaccination to eligible patients free of charge. If you wish to go to a pharmacy you MUST take a flu passport letter from the GP practice. Please telephone us (after 11:00am Monday – Friday) and we will arrange for the letter to be printed off for you to collect. You then need to contact a pharmacy and book an appointment. If you attend the pharmacy without the letter, you will be refused a vaccination.

Appointments at the Surgery – Non-Coronavirus Symptoms

All appointments are by telephone initially. You can prebook for a GP/ANP but if your contact is urgent please telephone between 8:30am and 10:30am for urgent on the day triage. An ANP will call you back, possibly from a withheld number. If you are given an appointment, please attend alone at the time of your appointment and please wear a mask.

A Video Consultation might be arranged instead. The Clinician will decide which is more suitable. Click here for the instructions on how to access a pre-arranged video consultation.

Prescription Requests

All prescription requests must be made by telephone (after 11:00am) or online via this website. Your prescription will be sent to the pharmacy of your choice for collection there. Allow up to 3 working days for collection at the pharmacy. We cannot turn around prescriptions in one day. It is impossible due to the numbers of prescription requests we receive and we cannot issue scripts at the reception desk. Footfall at the health centre must continue to be reduced due to social distancing guidelines.