Coronavirus

DO NOT ATTEND YOUR GP SURGERY. PLEASE TELEPHONE FIRST.

All queries in relation to the Coronavirus should be directed to NHS24 by dialling 111. They are open day and night. Callers will be assessed by their clinicians to ensure you get the best possible advice. NHS inform website is still the fastest way for you to get the latest health advice information in various languages – http://www.nhsinform.scot/coronavirus and with BSL translations on the Youtube channel www.youtube.com/nhsinform. For general information for people who do not have symptoms, you can call the helpline on 0800 028 2816 ( open every day 8am – 10pm)

If you have to stay at home because of coronavirus and you need a note for your employer, please visit https://111.nhs.uk/isolation-note  for further guidance.

The GP Surgery is able to deal with patients who do not have any coronavirus symptoms and this is by telephone triage only between 8.30am and 10.30 am Monday- Friday. You will initially be asked to leave brief details with the reception staff. A clinician will then call you back to discuss in full. All routine bookable appointments have been suspended. We are not accepting prescriptions at the reception desk, only by phone or online. All prescriptions are being sent directly to a chemist of your choice, so advise staff when phoning or add a note to the online request which chemist you use. Please leave min 3 working days before collecting from the pharmacy.

North Ayrshire Council – Community Hub

North Ayrshire Council have created a Community Hub in the 3 Towns Area. The purpose is to be a local point of contact for community need arising from COVID-19 responding with advice signposting and tasking of local volunteers, queries about wellbeing, money or food provision.

You cannot visit the hub, but you can telephone on the following numbers:

CategoryNews

Main Switchboard:      01294 463838

Coronavirus (COVID-19) UpdateClick X to Close this Message

Central Avenue Surgery

Access to the Surgery is limited and a buzzer entry system has been installed. Social Distancing measures are in place. Do Not Attend the surgery in person unless advised to do so, please telephone 01294 463838 in the first instance.

Appointments at the Surgery – Non-Coronavirus Symptoms

We cannot offer routine face to face appointments but you can book a routine telephone appointment instead. These are available to book up to 2 weeks in advance. If clinically necessary during the telephone appointment, the GP or Advanced Nurse Practitioner will book you a face to face appointment with them at a mutually convenient time.
 
If your contact is urgent and cannot wait for a routine appointment, please telephone the surgery between 8:30am and 10:30am, Monday to Friday, where you will be added to the urgent on-the-day triage list. Be prepared to give details and a telephone number. A Clinician will call you back and discuss your urgent request. This could be from a withheld number so please answer. If you are given an appointment, attend alone at the time of your appointment. The Clinician will be wearing full PPE during the consultation and it is advisable that you wear a mask/face covering to attend the health centre.
 
A Video Consultation might be arranged instead. The Clinician will decide which is more suitable. Click here for the instructions on how to access a pre-arranged video consultation.
 
We also have a Community Link Work and Mental Health Practitioner working with the practice via telephone appointments. If you need financial advice, have employment concerns or feel stressed or anxious, we can arrange a telephone appointment. Just phone and ask for an appointment. 

What to Do If You Have Coronavirus Symptoms

If you have any of the symptoms of the Coronavirus (Covid 19), you must not attend the surgery. Please access www.nhsinform.scot for advice if you are well enough to manage your symptoms. If you are unwell, please dial NHS24 on 111 at anytime.
 
The Scottish Government has arranged testing for anyone who has symptoms. You can book online at www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/get-a-test-to-check-if-you-have-coronavirus/ or by calling 0800 028 2816.

Prescription Requests

All prescription requests must be made by telephone (after 11:00am) or online via this website. Your prescription will be sent to the pharmacy of your choice for collection there. Allow up to 3 working days for collection at the pharmacy. We cannot turn around prescriptions in one day. It is impossible due to the numbers of prescription requests we receive and we cannot issue scripts at the reception desk. Footfall at the health centre must continue to be reduced due to social distancing guidelines.

Outpatient Appointments – Restarting

The most up-to-date information we have on hospital appointments can be accessed by clicking here and here.

Annual Influenza Vaccinations

As yet we do not have information to share with patients. If you are entitled to the flu vaccinations as per government guidelines you will receive a letter later in the year.
 
Thank you for your patience and understanding. We are doing our best to keep services available along with ensuring safety for patients and staff during this challenging time.