Coronavirus

DO NOT ATTEND YOUR GP SURGERY. PLEASE TELEPHONE FIRST.

All queries in relation to the Coronavirus should be directed to NHS24 by dialling 111. They are open day and night. Callers will be assessed by their clinicians to ensure you get the best possible advice. NHS inform website is still the fastest way for you to get the latest health advice information in various languages – http://www.nhsinform.scot/coronavirus and with BSL translations on the Youtube channel www.youtube.com/nhsinform. For general information for people who do not have symptoms, you can call the helpline on 0800 028 2816 ( open every day 8am – 10pm)

If you have to stay at home because of coronavirus and you need a note for your employer, please visit https://111.nhs.uk/isolation-note  for further guidance.

The GP Surgery is able to deal with patients who do not have any coronavirus symptoms and this is by telephone triage only between 8.30am and 10.30 am Monday- Friday. You will initially be asked to leave brief details with the reception staff. A clinician will then call you back to discuss in full. All routine bookable appointments have been suspended. We are not accepting prescriptions at the reception desk, only by phone or online. All prescriptions are being sent directly to a chemist of your choice, so advise staff when phoning or add a note to the online request which chemist you use. Please leave min 3 working days before collecting from the pharmacy.

North Ayrshire Council – Community Hub

North Ayrshire Council have created a Community Hub in the 3 Towns Area. The purpose is to be a local point of contact for community need arising from COVID-19 responding with advice signposting and tasking of local volunteers, queries about wellbeing, money or food provision.

You cannot visit the hub, but you can telephone on the following numbers:

CategoryNews

Main Switchboard:      01294 463838

Coronavirus (COVID-19) Update

ACCESS TO THE SURGERY IS LIMITED AND A BUZZER SYSTEM HAS BEEN INSTALLED

DO NOT ATTEND THE SURGERY – Please Telephone 01294 463838

Patients with Coronavirus Symptoms

Anyone who has any of the symptoms of the Coronavirus (COVID-19) must not attend the surgery. Please access www.nhsinform.scot for advice if you are well enough to manage your symptoms.

If you are unwell, please dial NHS24 on 111

The Scottish Government has arranged for testing of people with symptoms. You can book online at www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/ask-for-a-test-to-check-if-you-have-coronavirus/ or by calling 0300 303 2713.

Appointments at the Surgery - We are not booking routine face to face appointments

This surgery is open during normal hours for all non-Coronavirus contacts by telephone. Patients are asked to telephone between 8:30am and 10:30am, Monday – Friday, and they will be added to the triage list for that day. If it is deemed suitable, and safe, an appointment may be arranged with the Clinician. The Clinician will be wearing full PPE during the consultation. If an appointment is arranged, do not attend early as you will be asked to wait outside until your appointment time and only the patient, unless impossible, will be allowed entry.  A video consultation might be arranged instead. The Clinician will decide which is most suitable. Click this link for the instructions on how to access a pre-arranged video consultation.

We have a Mental Health Practitioner and a Community Link Worker working with us with telephone appointments. If you need advice, feel stressed or anxious, or have employment concerns. We can arrange a call back. Just phone and ask for an appointment.

If your query is not urgent please phone and ask the receptionist for a routine telephone slot. We can arrange these over the course of the coming weeks.

Prescriptions

ALL PRESCRIPTION REQUESTS MUST BE MADE BY TELEPHONE OR ONLINE VIA THIS WEBSITE and all prescriptions are being sent to a pharmacy of your choice for collection and allow up to 5 days for collection at the pharmacy (please add the pharmacy of your choice in the additional information box). We are not issuing scripts at the front desk.

North Ayrshire Community Hub – 3 Towns: Telephone 01294 310000

The function of the community hubs is to:

  • Provide an information service and signposting to statutory services;
  • Manage Foodbank distribution;
  • Deliver prescriptions, where no other help is available;
  • Leave a message on their answering service if they are not available to answer.

Thank you for your patience and understanding. We are doing our best to keep our services available during this challenging time.