Seeing a Clinician
We, The Doctors at Central Avenue Surgery, have decided that we will be using eConsult as our primary contact. We ask that you use this as your first point of contact. No face to face booking of appointments will be available. There will be a small number of telephone appointments available when we are fully staffed, but you may have to wait for these. The reception team cannot make appointments available where they do not have them. If you cannot wait for the telephone appointment you will be directed to eConsult. Please use eConsult for test results, fit notes and admin enquiries also.
Urgent 'On-The-Day' Appointments
Urgent Triage is available every day between the hours of 8.30 am and 10:30 am. The Triage Nurse will speak to patients who feel that they need urgent advice that day. Patients should call the surgery before 10.30am giving their name and contact number and a reason for the urgent contact. Our Triage Nurse will prioritise the callbacks by the information that is given to the telephonist. The return call may be from a withheld number.
The surgery will be closed every Wednesday between the hours of 1.00pm and 2.00pm for staff training purposes. Only emergencies will be dealt with during that hour.
Out-with these hours, weekends and public holidays, the practice has an arrangement with NHS 24. Please contact NHS 24 on 111 or access general medical information on the NHS 24 Website . If you use a textphone or are deaf or hard of hearing, you can call on 18001 08454 24 24 24.
If something serious or life threatening occurs, eg, heart attack or stroke, please call 999. For minor injuries please dial 111 and your call will be triaged at the minor injuries unit.