How to Make a Suggestion or Complaint

We operate a practice complaints procedure as part of an NHS system for dealing with complaints. Our complaints system meets national criteria.

If you have a complaint or concern about the service you have received from the Doctors, or any of the staff working in this practice, please let us know. Speak to whomever you feel most comfortable, for example your Doctor or the Practice Manager, Maureen Christie. In the majority of cases, concerns can be resolved quite easily.

Alternatively you can write to:

Scottish Public Services Ombudsman (SPSO)
Freepost SPSO

Patient Rights & Responsibilities

The Practice will aim to treat every patient as an individual with dignity, courteous, respect and confidentiality at all times irrespective of ethnic origin, religious belief, gender or sexual orientation, personal attributes or the nature of your medical problem.

In return, the Practice will expect patients to treat our staff in a similarly respectful way, do not waste appointments, use emergency appointments for emergencies and not for routine care and notify us if you change any of your contact details. We take very seriously any threatening, abusive or verbal or violent behaviour against any of our staff or other patients. If a patient is violent, or abusive, including verbally, we will exercise our right to take action to have them removed, immediately if necessary, from our list of patients. We have a Zero Tolerance Policy and a Challenging Behaviour Policy that we will not hesitate to use should our staff be abused in any way.