Central Avenue Surgery | Ardrossan Health Centre

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Opening Hours

Mon	–	8:00am – 5:30pm
Tue	–	8:00am – 5:30pm
Wed	–	8:00am – 1:00pm
		2:00pm – 5:30pm
Thu	–	8:00am – 5:30pm
Fri	–	8:00am – 5:30pm

Hours are subject to change during Bank Holidays and National Holidays. Please visit the NEWS AND ANNOUNCEMENTS page for practice closures dates.

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Appointments & Home Visits

We ask that patients use the eConsult programme for non urgent contacts. This is available via this webpage.Please complete a clinical eConsult and a Clinician will respond by the end of the next working day. We do not offer Face to Face appointments unless a clinician has asked a patient to attend. Parents can complete on behalf of their child. The eConsult system will be available Monday – Friday 8am-7pm but not during Public Holidays.
A number of routine telephone appointments are available to book in advance with GPs and ANPs. We also have some extended access, bookable in advance routine telephone appointments with our ANP’s. These are available at 8am for those people who are working.
Please use an admininstration eConsult for test results, fit notes, admin requests and messages for Clinicians. We are unable to take telephone requests for these items before 11am each day due to the telephone demand for triage.

New, urgent on the day issues can be taken over the telephone between 8.30am and 10:30am only and they will be triaged by a Clinician. Be prepared to give brief details and a contact number.

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Repeat Prescriptions

Telephone requests for repeat prescriptions can be taken after 11am.

As part of our website, we also provide an online facility for ordering your repeat prescription. This is available 24hrs a day, 7 days a week. If you order at a weekend we will not receive your request until the next working day so it will be a further 7 days for collection at the pharmacist.

Prescriptions will be sent directly to the chemist of your choice. Please allow 7 days for collection at the pharmacy (excluding weekends and public holidays). If you are on regular medication for a long term condition, contact reception and ask about a SERIAL PRESCRIPTION. If you are suitable for this service, it would mean you no longer have to order your prescriptions and you just collect from the pharmacy every 2 months, but the practice pharmacist has to set it up for you.

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Out of Hours

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Out-with surgery hours, weekends and public holidays, the practice has an arrangement with NHS 24.

If you use a textphone or are deaf or hard of hearing, you can call on 18001 08454 24 24 24.

In the case of a genuine medical emergency, dial 999 and request an ambulance.

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Welcome to the Central Avenue Surgery Website

Our website has been designed to provide our patients and other visitors with information about the practice and the different services we offer. You’ll also find details about important practice policies and see the latest news and announcements from the practice.

Please use the navigation menu at the top of the website to access the pages on our site, or click on the various links found within each page. We aim to make our website as interactive and user-friendly as possible on all types of devices, but have also considered users of differing abilities when designing the content of the website.

We also welcome any useful feedback or suggestions for ways in which we can improve the both the website and our practices services, so please get in touch.