News | Central Avenue Surgery

24 03 '20

Coronavirus (COVID-19) Update: Limited Access

DO NOT ATTEND YOUR GP SURGERY. PLEASE TELEPHONE FIRST. All queries in relation to the Coronavirus should be directed to NHS24 by dialling 111. They are open day and night. Callers will be assessed by their clinicians to ensure you get the best possible advice. NHS inform website is still the fastest way for you…

23 10 '19

Telephone Appointments with Doctors (not bookable online)

These appointments are ideal to discuss medication, results and hospital letters. Please be aware these appointments are for 5 minutes only and the Doctor does not have time to discuss anything else.

14 10 '19

Mental Health Practitioner – In House

We now have a Mental Health Practitioner within the practice who is currently working from home but is able to access our systems . They are available to work with patients, providing assessment of possible mental health issues on a Tuesday and Thursday. If you wish more information please contact reception.

26 04 '18

Carena – Community Link Worker ( Care & Support North Ayrshire)

The Community Link Worker Service is available here at Central Avenue Surgery every Monday morning and Wednesday morning by a telephone appointment. Dale is attached to our Practice and he can point you in the right direction/help you to find local services on non-medical topics including: Shielding concerns, The local Community Hub, Care services and…

28 02 '18

Musculoskeletal Service

The Musculoskeletal (MSK) Service is provided by the NHS for people who have problems with their muscles, joints and bones. These conditions are the most commonly reported work-related illness, and take up more than 30 per cent of all GP consultations. If you have joint, muscle or bone pain, you will want the fastest access…

Coronavirus Scotland: Today's case figures in your area 20th September 2020
Almost 250 people have tested positive for coronavirus in Scotland in the last 24 hours.
Too early for second national lockdown claims health expert 20th September 2020
It is “too early” for a second national lockdown and there is currently no evidence of a “what’s called a second wave of coronavirus”, a health expert has claimed.
Coronavirus second lockdown: Matt Hancock warns UK of 'tipping point' in battle against Covid-19 20th September 2020
Health Secretary Matt Hancock has warned Britain is at a “tipping point” as he refused to rule out a second national coronavirus lockdown if the public fails to follow social distancing rules.

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Main Switchboard:  01294 463838

Central Avenue Surgery

Access to the Surgery is limited and a buzzer entry system has been installed. Social Distancing measures are in place. Do Not Attend the surgery in person unless advised to do so, please telephone 01294 463838 in the first instance.

Appointments at the Surgery – Non-Coronavirus Symptoms

We cannot offer routine face to face appointments but you can book a routine telephone appointment instead. These are available to book up to 2 weeks in advance. If clinically necessary during the telephone appointment, the GP or Advanced Nurse Practitioner will book you a face to face appointment with them at a mutually convenient time.

If your contact is urgent and cannot wait for a routine appointment, please telephone the surgery between 8:30am and 10:30am, Monday to Friday, where you will be added to the urgent on-the-day triage list. Be prepared to give details and a telephone number. A Clinician will call you back and discuss your urgent request. This could be from a withheld number so please answer. If you are given an appointment, attend alone at the time of your appointment. The Clinician will be wearing full PPE during the consultation and it is advisable that you wear a mask/face covering to attend the health centre.

A Video Consultation might be arranged instead. The Clinician will decide which is more suitable. Click here for the instructions on how to access a pre-arranged video consultation.

We also have a Community Link Work and Mental Health Practitioner working with the practice via telephone appointments. If you need financial advice, have employment concerns or feel stressed or anxious, we can arrange a telephone appointment. Just phone and ask for an appointment.

What to Do If You Have Coronavirus Symptoms

If you have any of the symptoms of the Coronavirus (Covid 19), you must not attend the surgery. Please access www.nhsinform.scot for advice if you are well enough to manage your symptoms. If you are unwell, please dial NHS24 on 111 at anytime.

The Scottish Government has arranged testing for anyone who has symptoms. You can book online at www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/get-a-test-to-check-if-you-have-coronavirus/ or by calling 0800 028 2816.

Prescription Requests

All prescription requests must be made by telephone (after 11:00am) or online via this website. Your prescription will be sent to the pharmacy of your choice for collection there. Allow up to 3 working days for collection at the pharmacy. We cannot turn around prescriptions in one day. It is impossible due to the numbers of prescription requests we receive and we cannot issue scripts at the reception desk. Footfall at the health centre must continue to be reduced due to social distancing guidelines.

Outpatient Appointments – Restarting

The most up-to-date information we have on hospital appointments can be accessed by clicking here and here.

Annual Influenza Vaccinations

As yet we do not have information to share with patients. If you are entitled to the flu vaccinations as per government guidelines you will receive a letter later in the year.

Thank you for your patience and understanding. We are doing our best to keep services available along with ensuring safety for patients and staff during this challenging time.